Contact us

Email us at support@onegarden.com and a member of our support team will get back to you.

Find your answer in our FAQs

Registering for a talk

How do I register for a live talk?

You can browse all of our upcoming Garden Talks here. You'll need to create an account to register for a talk.

How & when are talks hosted?

Live talks take place at various times and days of the weeks to give our members plenty of chances to join. You can enjoy on demand talks whenever you'd like.

All of our talks are hosted virtually and streamed live on our custom platform. We do not rely on third parties such as zoom so that we can ensure the experience is smooth and uniquely The Garden.

How can I watch past talks?

Our talks are originally hosted live but we make them available to watch on demand afterwards.

When you sign up to The Garden you'll get access to our library of past talks for you to enjoy in your own time. Make sure you're signed in and then take a look at our past talks page.

How much does it cost to attend a talk?

At the moment Garden membership is free. Once you're signed up you can choose to watch as many talks as you like.

Attending a live talk

What happens during a talk?

All of our talks are hosted by a Fellow and a Garden Guide. The talk will typically be a live stream of around 30 minutes, followed by a live Q&A. You'll have the chance to ask questions and upvote others via our widget. Your camera and mic are disabled, this isn't Zoom call!

Can I ask questions?

Yes, we encourage it. Our Fellows love hearing members interpretations and take on their subjects so we encourage questions. You can also upvote the questions posted from other members that you'd like to hear answered.

Can others see or hear me?

No, you can only see the fellow and the guide. You won't be able to hear or see other audience members.

Do I have to participate during a talk?

You can be as active as you like. Members have the chance to ask questions but there's no pressure to do so, and your camera and mic aren't on during a talk.

How do I get involved in discussions and interact with fellows?

You'll be able to ask questions during live talks via our widget. However, we won't stop there - we are evolving the experience of The Garden further so that you can enjoy the feeling of a live audience from the comfort of your home.

What if I have a technical issue?

Our engineers are a pretty smart bunch, so we really hope this doesn't happen. That being said, nothing can ever be certain so if you experience issues during a talk, try refreshing your browser, check your internet connection is stable and perhaps try another device. If things still aren't working then contact us on support@onegarden.com and we'll try to solve the problem.

You'll be able to access the talk recording later too, so you won't miss out.

Paid Series

What is a paid series?

A Garden paid series is an exclusive series of talks, curated uniquely for the Garden. In order to access this premium set of talks you’ll pay a one off fee of £14.99. This will guarantee you a spot at every live talk, and provide exclusive access to on demand recordings of each talk for you to rewatch in your own time. Only those who’ve purchased a pass will be able to attend these talks.

What is included in my pass?

You’ll get: access to 4 live talks hosted over a month, exclusive access to the on demand videos, fellow curated content and reading lists, Q&A with the fellow, and an invite only Circle where you can chat to other series participants.

How much is a paid series?

A series pass is currently £14.99. Payments are securely handled by our payment provider, Stripe. You can pay by credit or debit card.

Where can I see confirmation of my purchase?

You will receive an email, powered by our payment provider Stripe, after the payment has been processed. Please contact us if this isn’t the case. You can also go to your profile on onegarden.com where you should see your pass ticket.

How do I access the live talks?

On the day of the talk you’ll receive an email with your joining link. Make sure to log in with your Garden account in order to join. You can also visit your profile at onegarden.com/profile where you’ll see a list of the live talks. You can join talks directly from there within 15 mins of the start time. 

How do I log in to my account? 

You can log in via the link in the top right corner on our website. In order to join the live talk or view a VOD, you’ll need to be logged in with the account that you purchased the pass with.

How do I access the on demand videos? 

Just head to onegarden.com/library and you’ll see the VODs appear in the list. Make sure that you're logged in with the account that you purchased your pass with.

I missed a talk, will I be able to watch it later? 

Yes, of course. There will be on demand recordings available to you of each talk after the live event. Please note that in order to join the Q&A and join your fellow participants in real-time you’ll need to attend the live talk.

What is a circle, and where do I access it? 

Circles are our invite-only space for our members to continue the conversations started in a talk. You’ll be able to ask questions to other members, connect with Garden Fellows, as well as share thoughts and ideas. It’s a great place for you to make sure you get the most out of the series! Participation is of course optional.

There’s been a problem with my payment, can you help?

You can contact us on support@onegarden.com if you’re experiencing any issues.

I have a problem accessing the series, what should I do?

You can contact us on support@onegarden.com if you’re experiencing any issues.

Your membership

How much does membership cost?

We're currently in our beta phase, so the product is free while we iron out our post launch wrinkles.

When we go fully live, the Garden will be a monthly subscription which will give you unlimited access to all our live and on demand talks.

How do I create an account?

Signing up is easy, it'll take barely a minute. You can sign up here.

How do I change my password?

Happens to the best of us! If you click log in, you'll see the 'forgotten password' option. You can use this to reset or change your password

Can I delete my account?

Get in touch with us at support@onegarden.com and we'll be able to help.

How can I give feedback?

We'd love to hear your thoughts, ideas and feedback on The Garden. It helps us improve, evolve and learn so please get in touch at support@onegarden.com and a member of our team will be ready to listen.

For Fellows

How can I become a Fellow?

We're so glad to hear you might be interested in talking at The Garden!

We are always on the lookout for exciting new experts to join our fellowship. For more information about how to become a fellow, including how to submit your application, please see this document.

If you need more information, please contact our Programmes Team who will be able to tell you more about what it's like to be a Garden Fellow. You can get in touch at programming@onegarden.com.

Do I need certain qualifications?

Typically Garden Fellows have academic backgrounds but we don't have hard and fast rules. We're looking for passionate experts who want to share their knowledge and expertise with our community. If you're interested to talk for The Garden, you can get in touch and we'll tell you more and see if you might be a good fit.