Contact us

Email us at support@onegarden.com and a member of our support team will get back to you.

Find your answer in our FAQs

Registering for a talk

How do I register for a live talk?

You can browse all of our upcoming Garden Talks here. You'll need to create an account to register for a talk.

How & when are talks hosted?

Live talks take place at various times and days of the weeks to give our members plenty of chances to join. You can enjoy on demand talks whenever you'd like.

All of our talks are hosted virtually and streamed live on our custom platform. We do not rely on third parties such as zoom so that we can ensure the experience is smooth and uniquely The Garden.

How can I watch past talks?

Our talks are originally hosted live but we make them available to watch on demand afterwards.

When you sign up to The Garden you'll get access to our library of past talks for you to enjoy in your own time. Make sure you're signed in and then take a look at our past talks page.

How much does it cost to attend a talk?

At the moment Garden membership is free. Once you're signed up you can choose to watch as many talks as you like.

Attending a live talk

What happens during a talk?

All of our talks are hosted by a Fellow and a Garden Guide. The talk will typically be a live stream of around 30 minutes, followed by a live Q&A. You'll have the chance to ask questions and upvote others via our widget. Your camera and mic are disabled, this isn't Zoom call!

Can I ask questions?

Yes, we encourage it. Our Fellows love hearing members interpretations and take on their subjects so we encourage questions. You can also upvote the questions posted from other members that you'd like to hear answered.

Can others see or hear me?

No, you can only see the fellow and the guide. You won't be able to hear or see other audience members.

Do I have to participate during a talk?

You can be as active as you like. Members have the chance to ask questions but there's no pressure to do so, and your camera and mic aren't on during a talk.

How do I get involved in discussions and interact with fellows?

You'll be able to ask questions during live talks via our widget. However, we won't stop there - we are evolving the experience of The Garden further so that you can enjoy the feeling of a live audience from the comfort of your home.

What if I have a technical issue?

Our engineers are a pretty smart bunch, so we really hope this doesn't happen. That being said, nothing can ever be certain so if you experience issues during a talk, try refreshing your browser, check your internet connection is stable and perhaps try another device. If things still aren't working then contact us on support@onegarden.com and we'll try to solve the problem.

You'll be able to access the talk recording later too, so you won't miss out.

Garden Membership & Subscriptions

What is a Garden subscription?

Members can access the Garden by setting up a subscription. We offer monthly or annual subscriptions, both give unlimited access to our live talks and on-demand library.

How much does a subscription cost?

A monthly subscription costs £14.99 a month, and is renewed automatically at the end of the month.

An annual subscription is £149.99 which gives you 2 months for free. You'll be notified before renewal.

We also offer a discounted rate for students of £5 a month.

What is included in a Garden membership?

Your subscription gives you access to our Garden Membership. You get:

* Unlimited access to all live talks, complete with Q&A with our experts

* Unlimited access to our on-demand library

* One free ticket a month to invite a friend to a talk with you

* The first to hear about exclusive talks and events

How can I cancel my subscription?

Please do get in touch with us at support@onegarden.com if we can help.

If you wish to cancel then you can log on to your account and you'll see the option to 'Cancel membership' on your profile page. This will take you to our billing portal, hosted by Stripe, where you can easily cancel.

If you're on a monthly plan and cancel you'll have access until the end of the current billing month.If you're on an annual plan then you'll have access until the end of the current billing year.

What is a cool off period?

When you set up a subscription with us you will have a cool off period. If you decide within this period that The Garden is not for you then you can cancel and you'll receive a full refund.

Monthly subscribers have 14 days period, annuals have 30 days.

If you cancel outside of this period then you are not entitled to a refund for the current billing period. Each customer is entitled to one cool off period, so if you decide to join us again then you won't get a new cool off period.

Can I get a free trial before I subscribe?

Yes! We're confident that you will enjoy The Garden and we'd love you to try it out. All new members get a 14 day free trial.

Once you're trial is over, you'll be auto-renewed into a monthly subscription of £14.99 a month.

Set up your free trial now

What are Golden Tickets?

As an extra member perk you will be given a Golden Ticket per month (two per month for annual subscribers). Golden Tickets can be used to invite a friend to join you at a live talk, free of charge. We hope this means you can enjoy The Garden with friends & help spread the word about our community.

Log into your account and you'll see an option to create a Golden Ticket for a talk you're attending. You'll be shown a unique link to share with a friend via email & Whatsapp.

Can I get a student discount?

Students are entitled to a discounted price of £5 per month. You'll need to create an account with a .edu or .ac.uk email address in order to access the discounted price.

Your membership

How much does membership cost?

We're currently in our beta phase, so the product is free while we iron out our post launch wrinkles.

When we go fully live, the Garden will be a monthly subscription which will give you unlimited access to all our live and on demand talks.

How do I create an account?

Signing up is easy, it'll take barely a minute. You can sign up here.

How do I change my password?

Happens to the best of us! If you click log in, you'll see the 'forgotten password' option. You can use this to reset or change your password

Can I delete my account?

Get in touch with us at support@onegarden.com and we'll be able to help.

How can I give feedback?

We'd love to hear your thoughts, ideas and feedback on The Garden. It helps us improve, evolve and learn so please get in touch at support@onegarden.com and a member of our team will be ready to listen.

For Fellows

How can I become a Fellow?

We're so glad to hear you might be interested in talking at The Garden!

We are always on the lookout for exciting new experts to join our fellowship. For more information about how to become a fellow, including how to submit your application, please see this document.

If you need more information, please contact our Programmes Team who will be able to tell you more about what it's like to be a Garden Fellow. You can get in touch at programming@onegarden.com.

Do I need certain qualifications?

Typically Garden Fellows have academic backgrounds but we don't have hard and fast rules. We're looking for passionate experts who want to share their knowledge and expertise with our community. If you're interested to talk for The Garden, you can get in touch and we'll tell you more and see if you might be a good fit.